Privacy Policy

1. Information we collect

• Account details: your name and mobile number, used to sign you in with a one-time password (OTP).
• Consultation and Kundli details: date, time and place of birth, and the questions or concerns you share when booking a consultation or generating a Kundli.
• Contact form details: name, email, phone number and message when you write to us.
• Calls and messages: audio/video call sessions, chat messages and event-room activity you take part in. Calls use your microphone and camera only while a call or webinar is active.
• Uploaded content: images or files you choose to upload, such as a profile photo.
• Device and usage data: device type, app version, push notification token, pages visited and approximate usage statistics (through Google Analytics).

2. How we use your information

• To create your account and verify your identity by OTP.
• To book, schedule, conduct and follow up on consultations, calls and events.
• To prepare Kundli reports and astrological guidance.
• To send booking confirmations, reminders and service notifications (SMS, email and push).
• To respond to your enquiries and provide support.
• To maintain security, prevent misuse and improve the website and app.

3. Permissions requested by the mobile app

• Notifications: to alert you about bookings, incoming calls and events.
• Microphone and camera: only for voice/video consultations and live events.
• Internet access: required to use the service.
• Photos / files: only when you choose to upload an image.

4. Sharing of information

We do not sell your personal information. We share it only with:

• Our astrologers and executives assigned to your consultation.
• Service providers that help us operate the service, such as cloud hosting and database providers, file storage, SMS/OTP delivery, push notification delivery, real-time audio/video (Agora) and analytics (Google Analytics). They may process data only to perform services for us.
• Authorities, when required by law or to protect our rights and users' safety.

5. Cookies and analytics

The website uses cookies and similar technologies to keep you signed in and, through Google Analytics, to understand how the site is used. You can disable cookies in your browser settings, though some features may stop working.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the service, meet legal obligations, resolve disputes and enforce our agreements. You can request deletion at any time (see section 8).

7. Data security

We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS) and access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights and account deletion

You may request access to, correction of, or deletion of your personal data, and withdraw consent for notifications at any time.

To delete your account and associated data, use our account deletion page, or email us at info@astropanditharidwar.in from the contact details linked to your account, or use the contact form. We will act on verified requests within a reasonable time, except for data we must keep by law.

9. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

10. Nature of our services

Astrological guidance is provided for informational and spiritual purposes and is not a substitute for professional medical, legal or financial advice.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows the latest revision, and continued use of the service after changes means you accept the updated policy.

12. Contact us